Cookie Policy

POPI and GDPR Compliance

*Effective Date: 2024/02/11

**1. Introduction**

Welcome to RoseGold Life Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://mushi.rosegoldlife.co.za or make a purchase. We are committed to ensuring that your personal data is protected and handled in accordance with the General Data Protection Regulation (GDPR) and POPI Act.

**2. Data Controller**

The data controller for the purposes of GDPR and POPI is:

RoseGold Life

10 Bells, Durbanville

Cape Town

South Africa

support@rosegoldlife.co.za

0718914374

**3. Information We Collect**

We may collect and process the following types of personal data:

- **Personal Identification Information:** Name, email address, phone number, postal address.

- **Payment Information:** Credit card details and billing address (processed by our payment processor).

- **Order Details:** Products purchased, transaction history, and order preferences.

- **Technical Data:** IP address, browser type, operating system, referring URLs, and activity logs.

- **Usage Data:** Information about how you use our website and services.

**4. How We Use Your Data**

We use your personal data for the following purposes:

- **To Process Transactions:** To fulfill orders, process payments, and provide customer support.

- **To Improve Our Services:** To analyze and improve our website, products, and services.

- **To Communicate With You:** To send order confirmations, updates, newsletters, and promotional offers (with your consent).

- **To Comply with Legal Obligations:** To meet legal requirements and protect our rights.

**5. Legal Basis for Processing**

Under GDPR and POPI, we process your personal data based on the following legal grounds:

- **Contractual Necessity:** Processing necessary for the performance of a contract with you (e.g., processing orders).

- **Consent:** When you have given consent for specific purposes (e.g., receiving marketing communications).

- **Legitimate Interests:** Processing based on our legitimate interests (e.g., improving our services).

- **Legal Obligation:** When required to comply with legal obligations.

**6. Data Sharing and Disclosure**

We may share your personal data with:

- **Service Providers:** Third-party vendors who assist us in operating our website and processing transactions (e.g., payment processors, shipping companies).

- **Legal Authorities:** When required by law or to protect our rights and interests.

- **Business Transfers:** In connection with any business merger, acquisition, or sale of assets.

**7. Data Security**

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

**8. Your Rights**

Under GDPR and POPI, you have the following rights regarding your personal data:

- **Right to Access:** Request a copy of your personal data we hold.

- **Right to Rectification:** Request correction of inaccurate or incomplete data.

- **Right to Erasure:** Request deletion of your personal data under certain conditions.

- **Right to Restrict Processing:** Request restriction of processing under certain conditions.

- **Right to Data Portability:** Request a copy of your data in a commonly used format to transfer to another organization.

- **Right to Object:** Object to processing based on legitimate interests or direct marketing.

- **Right to Withdraw Consent:** Withdraw consent for data processing where consent is the legal basis.

To exercise these rights, please contact us at support@rosegoldlife.co.za

**9. Data Retention**

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes.

**10. Cookies and Tracking Technologies**

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. For more information, please refer to our [Cookie Policy].

**11. Changes to This Privacy Policy**

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

**12. Contact Us**